We strive to provide the best service, products and advice to help you enjoy your shopping experience to the fullest at Preloved Bikes.
NEW BICYCLES – New Bikes come with warranties which vary with each manufacturer (For Example DEMA bikes come with lifetime warranty). All new bicycles come with one years free servicing (Up to 4 services in the first 12 months from date of purchase and only available at Preloved Bikes). The service does not cover the cost of replacement parts should any be required. This will be covered by manufacturers warranty or the customer depending on reason for replacement of part(s). The free 1 year servicing must be used in the first 12 months from date of purchase. We do not offer any alternative to the 1 years free servicing offer. ALL new bikes purchased from Preloved bikes should be returned for a free inspection within 4 and 8 weeks depending on usage ( This is free of charge for bicycles purchased from Preloved Bikes and is not part of the 1 years free servicing offer)
Used bicycles do not come with warranty but we do like to take care of our customers so if there is any problem that arises with a used bike purchased from us we will endeavour to resolve the issue without cost to you the customer. This does not cover damage caused after purchase whether by misuse or accident.
Our savers club runs all year round and there are no charges or interest. Every cent you pay to your savers account goes to the product you are saving against. Please see above for section regarding pre-ordered products and section regarding pre-orders.
Preloved Bikes only accept returns and/or exchanges on new, unused products with the original packaging. We do not accept returns on any item that has been used or original packaging removed unless proven to be faulty. Preloved Bikes do not accept returns on special orders or tools, car racks, parts etc that have been used or installed. We will accept returns meeting stated criteria and replace faulty products. For products purchased through the Bike to Work scheme or financed the terms and conditions of the bike to work scheme/finance agreement will be adhered to where returns or product repair/replacement is requested. Manufacturers warranty and 1 years free servicing apply as with any sale.
ASSEMBLY REQUIRED – Bicycles purchased online and delivered by third party couriers will arrived boxed and will have some assembly required. It is the buyers responsibility to ensure bicycles are assembled correctly and safely. We recommend your local bicycle shop.
TRADE INS – Preloved Bikes welcome trade ins and the value of the trade in is determined by condition and size of the bicycle. We give up to 20% trade in value against a second hand bike. Trade in values against new bicycles are determined individually.
WE BUY BIKES – On occasion we do buy used bicycles. We do not have set prices for purchasing bicycles and the value of the bicycle will be determined case by case. The seller will be required to furnish photo ID and proof of address and allow Preloved Bikes to take a photocopy/Scan of documents. You’re information is not shared with third parties.
DELIVERY INFORMATION – We do offer local delivery (depending on availability of the Preloved Bikes van and driver) and may have a small charge (Maximum €10). Delivery times can be between 9am to 9pm 7 days a week (Except Bank Holidays etc) and an approximate time of delivery will be given where possible. Delivery will not be arranged until products or services are paid in full. A signature will be required on delivery. At the moment we do not offer a collection service but if the van is in your area we will try accommodate.
Local area is defined in this map
Pre-ordered bicycles, parts and accessories (ordered online or in-store), may take approx 10 working days to be delivered to Preloved Bikes, Celbridge. Times may vary (eg Christmas etc may take longer). This includes bicycles and accessories ordered through the Bike to Work Scheme or financed.
BIKES FOR BERNARDOS – One of our services is bicycle recycling and some of the recycled bicycles are donated to Bernardos. This is done on a wish list basis from Bernardos. Some bicycles that are donated to Preloved Bikes are not suitable for donation and are sold or used for parts and a more suitable replacement is donated.( For example if an adult bike is given to use for Bernardos, it is sold and the profit from the bike will go to buying or repairing childrens bikes which are donated) Our Bikes For Bernardos Scheme is completely voluntary and we receive no payment from Bernardos, There is no tax incentive or any any reason we do it apart from wanting to give a little to a well deserving charity.
REPAIRS – All of our standard repairs are guaranteed but in some case a repair is carried out at a customer request that can not be guaranteed. Repairs are charged per job and in some cases may be charged at an hourly rate. In the event of further repair being required to your bicycle, you will be told the cost of repair before any work is carried out. Repaired bikes must be collected within 5 days.
PAYMENT METHODS AND DEPOSITS – We accept cash, credit card, bank transfer and check payments. Goods are not released to the customer until non cash payments (cheque, bank transfer, bike to work voucher etc) have been cleared and reached our bank account. Preloved Bikes accept deposits on all new and used bikes. In the event a bicycle is ordered specifically for the customer the deposit is non refundable. Unless otherwise agreed a deposit will hold an item for 14 days.
We at Preloved Bikes treat all customers fairly and with respect. These policies are designed to help you enjoy a quality online and in-store experience while we provide top quality products and services keeping our prices low.
If you have any questions regarding Preloved Bikes terms and conditions or feel something is wrong or should be added. Please contact us and let us know.
UPDATED 30th NOVEMBER 2017